Returns and Refunds
Press-on nails are a personal-care product, so the rules here are not the same as for a handbag. What follows is built on the Saudi e-commerce regulation rather than on a preference of ours, and the parts that come from it are marked.
Before your order is dispatched
Cancel at any point before the parcel is handed to the courier and we refund in full. Contact us with the order number and it is done.
Sets that are still sealed
An unopened set can be returned within seven days of delivery for a refund. Seven days is the period the Saudi e-commerce regulation gives you, and it runs from the day the parcel arrives.
The set has to come back in the condition it left in: in its case, seal intact, with the outer packaging.
Sets that have been opened or worn
These cannot be returned or exchanged.
That is not a rule we invented to make life easier. The same regulation that gives you seven days also excludes products that cannot be returned for reasons of health or hygiene, and a nail that has been out of its case and onto a hand is one of them. It is the reason a used cosmetic cannot go back on a shelf either.
This limit does not touch your rights if the product is faulty. See below.
The wrong size
If the set is still sealed, it falls under the seven-day rule above: return it for a refund, or ask us for a different size instead and we will send it.
If it has been opened, it does not. Which is why the size guide exists, and why it says to take the larger size when you are between two: a nail that sits slightly wide can be filed at the sides, and a nail that is too narrow cannot be made to fit.
If a set arrives damaged, or is not what you ordered
Message us the day it arrives, before the set is worn, with a photograph of the case as it reached you. We replace it or refund it, and this applies regardless of every other limit on this page.
Who pays the return delivery
If you are returning a sealed set because you changed your mind, you do.
If the set arrived damaged, or we sent the wrong one, ANARA does.
How the refund reaches you
By bank transfer, to the account the payment came from, once the returned set has arrived and been checked.
The regulation requires this within fifteen days. We do not use the whole window when we do not need it.
How to start a return
Write to us with your order number through the contact page, and wait for a reply before sending anything back. A parcel that arrives unannounced cannot be matched to an order, and that is how a return turns into an argument.
Questions
Can I return a set I have opened?
No. The Saudi e-commerce regulation that gives you seven days to return also excludes products that cannot be returned for reasons of health or hygiene, and a nail that has been on a hand is one of them. A faulty set is a separate matter and can always be returned.
How long do I have to return a sealed set?
Seven days from delivery, which is the period the regulation gives you. The set has to come back in its case with the seal intact and the outer packaging.
Who pays the return delivery?
You do if you are returning a sealed set because you changed your mind. ANARA does if the set arrived damaged or we sent the wrong one.